‘Social Listening’: Unilever Looks to Exploit Vaseline’s TikTok Moment.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline could hardly be considered an obvious target for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an advertising revolution, where major corporations are allocating substantial funds to content creators and reducing expenditure on promoting products in legacy broadcasters.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a byproduct of the drilling process. Today, a spree of amateur-created clips have recorded its extensive utilization in “practical tricks”.
It has been touted as a solution for polishing footwear or prolonging the scent of perfume, as well as a fix for creaky hinges. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers.
Harnessing the Hype
Spotting its digital renaissance, executives at the multinational amplified the hacks by having their research teams evaluate the claims and letting the content creators in on the results.
Claims that Vaseline reduced the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could extend fragrance and revive leather bags. Proposals that it might bleach teeth or make eyelashes longer were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has helped convince executives to turbocharge spending on content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. The company's chief executive, newly named, has suggested it is aiming to spend a full fifty percent of its huge ad budget on digital creator content.
Evolving With Audience Behavior
Selina Sykes, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without killing the party” was crucial.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and talking about what they used.
“We are witnessing a departure from a mass communication approach, where we would just send out ads … Today, it's numerous dialogues, many communities. The shift of the algorithms means that these groups seem specialized, but they’re not.
“Having your brand advocated by users, recommended by peers, this builds credibility and connection. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The approach indicates seismic changes happening in audience habits, with Gen Z and millennial audiences spending more time on digital networks than television, magazines or radio.
The shift is reflected in falling revenues for broadcast and newspaper ads. Within the United Kingdom, ad revenues for leading TV channels have dropped substantially in real terms since 2019.
The Rise of the Creator Economy
It also reflects a merging of functions as large companies almost become production houses themselves, partnering with numerous influencers to enhance their items.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and their time is increasingly on digital video and image apps than they are watching live TV or reading print.
“A lot of brands are telling us audiences believe endorsements from the creators they engage with more than they trust ads. That’s a consistent trend.”
He said brands could also save money by targeting content creators over big traditional media campaigns, which also permits simpler message refinement to see what works.
The approach is growing. Promotional expenditure on the creator economy is growing fourfold quicker than total media spending. In the US, it has more than doubled since 2021 and is projected to reach tens of billions in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “One of the highest return-on-investment media opportunities is still the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”